Close My Account

If you wish to close your account you can do it yourself. Click on the menu option and go to the Responsible Gaming section. You will find the Close Account option as shown below.

You can also contact our Player Services and request for account closure. 

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• Reopen my Account

  If you would like to reopen your Stardust Casino account, please send your request to Customer Support at Support@on.stardustcasino.com . With your request, please answer two (2) of the following questions: Wat is your last deposit amount and/or ...

• Inactivity / Dormant Account

  This article explains how we will handle any account that is deemed dormant. As per our T&Cs (https://on.stardustcasino.com/c/terms), your Stardust account will be deemed dormant if you have not logged in for a continuous period of 24 months. Any ...

• What will happen to my old account?

  You will continue to have access to your old account. You will have the ability to login and withdraw but will be restricted from wagering in your old account if you are located in Ontario.

• How do I transfer to my account?

  Login into your account with your usual credential Your login information will be ported over to the new site A pop up will appear asking you to update the following information: Confirm Address Job Title Industry Description Confirm you are 19 or ...

• Can I still play on my old account?

  You will continue to have access to your old account. You will have the ability to login and withdraw but will be restricted from wagering in your old account if you are located in Ontario.