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Complaints & Dispute Resolution
Players must contact the Customer Service team for all issues. If for any reason, the Player is not satisfied with the resolution or the product/service and wish to register a complaint, it must be sent as an email to ...
Customer Support - Channels and Hours of Operation
Hours of Operation: The Customer Service team is available 24-hours a day, 7-days a week for player assistance. Support is available through the channels mentioned below. Channels of Support: Support Portal: Players can use self-help articles ...
Reopen my Account
If you would like to reopen your Stardust Casino account, please send your request to Customer Support at Support@on.stardustcasino.com . With your request, please answer two (2) of the following questions: Wat is your last deposit amount and/or ...
Win-Loss Statement
Need win/loss information? We've got you covered, and you don't even need to speak with a member of our Customer Support team! You can view your win/loss amounts, limit history, and transaction history all in one place. First, click on your Profile ...
Stuck Game
If you are in the middle of a bet, and the game fails to complete itself, after logging out and logging back in, then it's possible you may have a stuck game. You might also see an error message when you reopen the game. When this occurs, please ...