Games are not loading

Games are not loading

If you are receiving a blank screen, or an error message, when trying to load one of the games, we recommend to try the following options:

Desktop/Laptop Computers
  1. Refresh the browser you are using
  2. Try playing from a different browser such as Microsoft Edge and Chrome
  3. Restart your device
  4. Clear your cookies and cache
Mobile devices
  1. Close any apps you may be currently running in the background
  2. Check for software updates
  3. Uninstall and reinstall the app
  4. If you are using the app, try logging in from a web browser, on your mobile device, and vise versa
  5. Clear cookies and app data
Still can't play the game? Please reach out to Customer Support and include the following:
  1. Name of the game
  2. What device you are using
  3. If you are using the app or web browser
  4. What you are seeing and the error message
  5. Possible screenshot of the error message

    • Related Articles

    • Stuck Game

      If you are in the middle of a bet, and the game fails to complete itself, after logging out and logging back in, then it's possible you may have a stuck game. You might also see an error message when you reopen the game. When this occurs, please ...

    • How do I add games to my ❤️Favorites?

      If you have a game that you love, but hate searching for the game every time you go to play, you can simply add it to your❤️Favorites! Select the white outlined heart, at the bottom right of the game icon, and it will turn red. The next time you go ...

    • Game Disconnection

      Ouch! Got disconnected in the middle of having great fun? What the duck! Don't worry. Most of our games have a save game state. This means that if you login once again, to your StarDust account, from the same device, the game will reload and resume ...

    • Unable to play real money games

      Ew! You hit one of those walls we hate to keep, but are required to do so as per the various regulations. You may be prevented from placing a real money wager in one or more of the following cases.  You are not in Ontario Canada. You need to be ...

    • Transaction and Game History

      Transaction History You can check your transaction history at any time. First click on your profile picture. Then select the Cashier tab. Finally, select "Transaction history." This will bring you to a page where you can review movement of funds in ...