Games are not loading

Games are not loading

If you are receiving a blank screen, or an error message, when trying to load one of the games, we recommend to try the following options:

Desktop/Laptop Computers
  1. Refresh the browser you are using
  2. Try playing from a different browser such as Microsoft Edge and Chrome
  3. Restart your device
  4. Clear your cookies and cache
Mobile devices
  1. Close any apps you may be currently running in the background
  2. Check for software updates
  3. Uninstall and reinstall the app
  4. If you are using the app, try logging in from a web browser, on your mobile device, and vise versa
  5. Clear cookies and app data
Still can't play the game? Please reach out to Customer Support and include the following:
  1. Name of the game
  2. What device you are using
  3. If you are using the app or web browser
  4. What you are seeing and the error message
  5. Possible screenshot of the error message
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