My Debit/Credit card deposit rejected?

My Debit/Credit card deposit rejected?

Unfortunately, our team is unable to see the exact reason why a particular card deposit was rejected. There are a few common reasons that may be responsible, however.

Issuing Bank Does Not Allow Transaction

Some banks do not allow deposits to online casinos using their financial instruments. Check with your issuing bank to determine whether you are allowed to deposit into Stardust Casino.

 

Gift Card Restrictions

Prepaid gift cards have certain restrictions with regards to the amount allowed to be deposited: 

  1. A maximum of 5 unique cards can be used in a 7 days rolling period
  2. A maximum of $250 cumulative deposit in a 7 days rolling period

 

Insufficient Funds

Debit card deposits can often be rejected for not having sufficient funds in the associated bank account to cover the transaction. Our processor does not pre-deposit the funds into your gaming account, and you are required to have the necessary amount at the time of the transaction. Ensure your account balance contains enough to cover your deposit.

 

If none of these seem to be your problem, we advise trying either a different card or one of our many alternative deposit methods!


    • Related Articles

    • Deposit Methods

      PayPal PayPal is now available at Stardust Casino, providing you with a fast and secure method to make deposits and withdrawals from your Stardust account. When you deposit with your Verified PayPal account, all of your financial information is kept ...

    • Why can't I add a new deposit method?

      Certain deposit methods such as debit/credit cards have a maximum number of unique cards/accounts that can be used. If you have already reached the maximum number of cards, you will need to remove one or more of them before you can add any additional ...

    • PayPal

      PayPal This method deposits funds directly from your registered PayPal account. To initiate a deposit with this method, select the PayPal option from the Add Funds menu. Then, fill in the monetary amount (minimum: $10.00) and submit the form to be ...

    • I didn't authorize this deposit! What do I do?

      If you suspect there has been unauthorized activity on your Stardust Casino account or any of your financial instruments, you should immediately contact our Security team at Security@on.stardustcasino.com with any information you have. You should ...

    • Visa / MasterCard/Amex

      Visa / MasterCard/Amex You can deposit funds to your casino gaming account using a VISA, Amex, or MasterCard. Some banks restrict transactions made on standard credit cards to gaming sites. If your credit card transaction is declined because of your ...