Restricted Balance

If you are unable to withdraw your full account balance, you may have have restricted funds in the form of an active casino bonus. To view your active bonuses, go to the top right Profile icon, scroll down to Rewards, select Bonuses, and select Casino Bonus-active. On this page, you will be able to view the wagers remaining, or forfeit your bonus by clicking the blue highlighted dollar amount. Once the funds have been released, you will be able to withdraw your full account balance.

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• Bonus History

  To view your previous bonus information, you will want to select Casino bonus - history, from the account menu, and select the date range you would like to review. Select the range you would like to review on your past bonuses, then select "Submit". ...

• What will happen to my balance, reward/status points, and bonuses?

  Cashable balance will automatically be transferred over to your new Ontario account, in which you may withdraw or play your balance. Bonus: Bonus winnings and current restricted deposits will be converted into cash and automatically transferred to ...

• How can I withdraw funds?

  You can requested a withdrawal once you made a real money deposit by going to Profile Icon>Withdrawal Options: We take your account and financial security seriously. We have in place processes that protect you and us from any potential fraud. Thus ...

• Forfeit a Bonus

  If you received a bonus that you are not interested in using, you can easily forfeit the bonus. Simply go to the account menu and select Rewards > Bonuses > Casino - active. On this page, select the bonus that you would like to remove. Once you have ...

• Active Bonus and Wager Details

  To see your active bonuses and view your current progress towards completing the playthrough requirements, click on the account menu, select Rewards > Bonuses > Casino bonus - active. A list of your active bonuses will appear for you. To see the full ...